Complaints
If something goes wrong, tell us.
We take every complaint seriously. This page explains how to raise a concern with IPS and how it will be handled.
How it works
A clear route to resolution.
Use the form below to raise a complaint at any time. We will keep you informed while the matter is reviewed.
Raise your complaint
Complete the form below with your details and a description of what has gone wrong. You can also attach supporting documents to help us review the matter quickly.
Acknowledgement and review
We will acknowledge your complaint and review it with the relevant parties. Where a complaint concerns the regulated payment or foreign exchange service, it will be referred to Sciopay Ltd as the authorised provider.
Regulated escalation
Foreign exchange and payment services are provided by Sciopay Ltd, which is authorised by the Financial Conduct Authority as an Authorised Payment Institution (Firm Reference Number: 927951). Complaints relating to those services are handled under Sciopay Ltd's regulated complaints process.
Raise a Complaint
Tell us what happened.
Complete the form with as much detail as possible. The more information you provide, the faster we can review and respond to your concern.
What happens next
Once submitted, you will receive a complaint reference on screen. Please keep this reference for any future correspondence about your complaint.
Get started
Contact us
Tell us what you need to move and we will come back with live pricing and a clear comparison against your current provider.
Email
support@ipsglobal.aeTelephone
+971 4 550 6366WhatsApp
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